Privacy Policy
999dk Online Casino
Bangladesh
At 999dk, protecting the personal data of our players in Bangladesh is a responsibility we take seriously. This Privacy Policy explains what information we collect when you use the 999dk platform, why we collect it, how we use and protect it, and what rights you have over your data. Please read this document fully before registering or depositing.
How 999dk Protects Your Privacy
The sections below contain the full legal text. These cards summarise our key privacy commitments — they do not replace the full policy.
SSL Encryption
All data transmitted between your device and 999dk servers is protected by industry-standard SSL/TLS encryption. Your personal and financial information is never sent over unencrypted connections.
No Sale of Personal Data
999dk does not sell, rent, or trade your personal information to third-party marketing companies. Your data is used solely to operate, improve, and secure the 999dk platform for players in Bangladesh.
KYC Data Protection
Identity documents submitted for KYC verification are stored securely and accessed only by authorised compliance staff. Documents are retained only for as long as required by our data retention policy.
Transparent Cookie Use
We use cookies to keep you logged in, remember your preferences, and analyse how players use the platform. You can manage cookie preferences at any time through your browser settings.
Opt-Out Marketing
Promotional emails and WhatsApp messages from 999dk are opt-in only. You can unsubscribe from marketing communications at any time by contacting support or updating your account notification preferences.
Your Rights Over Your Data
You have the right to request access to, correction of, or deletion of your personal data held by 999dk at any time. Data requests are handled within 30 days of receipt by our support team.
Data We Collect
When you interact with the 999dk platform — whether by browsing our website, registering an account, making a deposit, or contacting support — we may collect and process certain categories of personal data. The specific data we collect depends on how you use the platform. Below is a breakdown of the main categories of data 999dk collects.
1.1 Registration Data
When you create a 999dk account, we collect the information you provide during the registration form, including:
- Full legal name;
- Date of birth (to verify you are 18 or older);
- Email address;
- Mobile phone number (used for account security and support communications);
- Preferred language and currency (BDT by default for Bangladesh players);
- Username and encrypted password.
1.2 KYC Verification Data
To comply with anti-money-laundering obligations and to verify the identity and age of players before processing withdrawals, 999dk may request and store the following documents and associated data:
- Government-issued photo ID (National ID Card, passport, or driving licence);
- Proof of address (utility bill, bank statement, or official correspondence issued within the last three months);
- Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account, front of bank card with middle digits obscured);
- Selfie photograph for identity matching where required.
1.3 Financial Transaction Data
When you make deposits or request withdrawals, 999dk records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in BDT, transaction timestamps, and reference numbers. We do not store full card numbers, PINs, or mobile banking passwords on our servers.
1.4 Gameplay and Betting Data
999dk automatically records gameplay activity, including games played, bet amounts, game outcomes, session duration, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
1.5 Technical and Device Data
When you visit 999dk, our servers and analytics tools automatically collect technical information about your device and connection, including IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.
1.6 Communications Data
If you contact 999dk via live chat, WhatsApp, or email, we record the content of those communications to assist with your query, improve our support quality, and maintain records for compliance purposes.
Minimisation Principle: 999dk collects only the data that is necessary to provide and operate the platform, fulfil legal obligations, and protect the security of your account. We do not collect sensitive personal data (such as health, political, or religious information) except where directly relevant to responsible gaming assessments.
How We Use Your Data
999dk uses the personal data we collect for the following purposes. We only process your data where we have a lawful basis to do so — typically because it is necessary to perform our contract with you as a player, to comply with our legal obligations, or because we have a legitimate business interest.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Contract performance |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, KYC data | Contract performance |
| Fraud prevention and security monitoring | Technical data, transaction data, gameplay data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, session data, account activity | Legal obligation / legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Promotional communications (opt-in) | Contact details, gameplay preferences | Consent |
| Platform analytics and improvement | Technical data, gameplay data | Legitimate interest |
2.1 Marketing Communications
999dk will only send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, and seasonal promotions (such as BPL cricket promotions or Eid special offers) if you have explicitly opted in to receive marketing communications during registration or subsequently through your account settings. You may withdraw this consent at any time by contacting support at or updating your notification preferences within your account.
2.2 Automated Decision-Making
999dk uses automated systems to flag potentially fraudulent activity, detect bonus abuse, and identify accounts that may require responsible gaming intervention. Where an automated system results in an account restriction or suspension, you have the right to request a manual review by a member of the 999dk compliance team. Please contact support to exercise this right.
Data Sharing & Third Parties
999dk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in order to operate the platform effectively and comply with our legal obligations, we may share certain data with the following categories of trusted third parties:
3.1 Payment Processors
To process deposits and withdrawals, 999dk shares necessary transaction information with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks (Visa, Mastercard). These providers process your payment data under their own privacy policies and security standards. 999dk does not have access to your full bKash or Nagad PIN or account password.
3.2 Identity Verification Services
999dk may use third-party KYC verification providers to assist with identity and age verification. These providers process your submitted documents in a secure environment and return a verification result to 999dk. Your documents are not retained by these providers beyond the period required for verification.
3.3 Game Providers
To deliver casino games and sports betting markets on the 999dk platform, game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data necessary to deliver the game session, including your player ID and session token. Game providers do not receive your full name, contact details, or financial information.
3.4 Analytics and Security Providers
999dk uses third-party analytics and security tools to monitor platform performance, detect fraud, and prevent unauthorised access. These providers may process anonymised or pseudonymised technical data. We ensure that all such providers operate under data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
3.5 Legal and Regulatory Disclosure
999dk may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or to protect the rights and safety of 999dk, its players, or third parties. In all such cases, 999dk will disclose only the minimum data necessary to fulfil the legal requirement.
No Cross-Border Data Transfers Without Safeguards: Where your data is processed by a third-party service provider located outside Bangladesh, 999dk ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to this Privacy Policy.
Data Security & Retention
5.1 Security Measures
999dk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and 999dk servers;
- Encrypted password storage using industry-standard hashing algorithms — 999dk staff cannot view your password in plain text;
- Access controls ensuring that only authorised 999dk staff with a legitimate need can access player personal data;
- Regular security audits and penetration testing of the 999dk platform;
- Two-factor authentication available for player accounts to add an additional layer of login security;
- Secure data centres with physical access restrictions and 24/7 monitoring.
While 999dk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying 999dk support immediately if you suspect unauthorised access to your account.
5.2 Data Retention
999dk retains your personal data for as long as your account is active and for a reasonable period after account closure to fulfil our legal obligations, resolve disputes, and maintain accurate financial records. Specific retention periods are as follows:
- Account registration data: Retained for the duration of your account plus five years after closure, in line with anti-money-laundering record-keeping requirements.
- KYC documents: Retained for five years after account closure or after the last transaction, whichever is later.
- Financial transaction records: Retained for five years after the date of the transaction.
- Gameplay and betting history: Retained for three years after the relevant gaming session.
- Support communications: Retained for two years after the communication is closed.
- Technical and device data (logs): Retained for 12 months on a rolling basis.
After the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be associated with your identity.
Your Rights as a Player
999dk respects your rights over your personal data. As a player on the 999dk platform, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact our support team at . We will respond to all valid data requests within 30 days of receipt.
6.1 Right of Access
You have the right to request a copy of the personal data that 999dk holds about you. Upon receiving a verified access request, we will provide you with a summary of your data in a clear and readable format.
6.2 Right to Correction
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain account details (such as your email address or mobile number) directly from your account settings. For corrections to KYC data or identity documents, please contact support.
6.3 Right to Deletion
You may request the deletion of your personal data from 999dk's systems. Please note that this right is subject to limitations — we may be required to retain certain data to fulfil our legal obligations (for example, retaining financial records for anti-money-laundering compliance). Where deletion is not possible in full, we will inform you of what data must be retained and for how long.
6.4 Right to Restrict Processing
In certain circumstances, you have the right to request that 999dk restricts the processing of your personal data — for example, while a data accuracy dispute is being resolved, or where you have objected to processing based on legitimate interest.
6.5 Right to Data Portability
Where 999dk processes your personal data by automated means based on your consent or on a contractual basis, you have the right to request a copy of that data in a structured, machine-readable format.
6.6 Right to Object to Marketing
You have the right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving such an objection, 999dk will immediately cease using your data for marketing communications.
How to Submit a Data Request: Email with the subject line "Data Privacy Request" and include your registered username and a brief description of your request. We will verify your identity before processing the request to protect your account security.
Children's Privacy
The 999dk platform is strictly for adults aged 18 and above. 999dk does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account, make a deposit, or participate in any real-money gaming activity on 999dk.
If 999dk becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with our underage gambling policy. If you are a parent or guardian and believe that your child has registered an account on 999dk, please contact us immediately at so that we can take prompt corrective action.
999dk employs age verification as part of its KYC process to reduce the risk of underage access. We encourage parents and guardians in Bangladesh to use parental control software to restrict access to online gambling platforms on devices used by minors.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
999dk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify you by email to your registered address or via a notice displayed upon your next login to 999dk.
Your continued use of the 999dk platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of the platform and contact support to request account closure.
8.2 Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999dk processes your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by trained staff and treated with strict confidentiality.
- Email:
- WhatsApp:
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Response Time: Within 30 days for formal data requests; within 24 hours for general enquiries
Your Privacy Matters: 999dk is committed to handling your personal data with transparency, integrity, and care. We continuously review and improve our data protection practices to maintain the trust of our players across Bangladesh.
Questions About Your Data or Account?
Review our FAQ for quick answers, explore the 999dk Casino, or check our Terms & Conditions for full platform rules. Our support team is available 24/7 in English. 18+ only.